According to our experience, the Death On Arrival (DOA) rate is below 5% on average.
If there is any fish or plants Death On Arrival (D.O.A), the customer must report to Bunnycart within 3 hrs of arrival and if your purchase does arrive dead, whether the loss is caused by carrier’s mishandling or by something we have done, we will refund it ( excluding shipping charges) and the below procedure is followed:
IMMEDIATE ACTION TO BE TAKEN UPON YOUR ORDERS ARRIVAL
Photos of the livestock/Aquarium Plants should be reported by raising a ticket
Please also refer to Refund Policy for more information
This is a test FAQ question
This is a test FAQ answer
What is the minimum order amount for Aquarium fish ?
Currently there is no minimum order for aquarium fish order. But shipping charges will be applied based on location
How do you ship the parcel ?
We use different courier services based on location and weight of the contents of the order.
Do you have home delivery ?
For Aquarium Plants, Accessories & Fish food we have Home Delivery facility across India.
For Aquarium Fish orders, 90% of the locations are covered with home delivery for rest of the locations you will have to collect from the nearest courier pickup point in your city.
Can I get consultation in setting up my tank on which fishes can I put together etc. ?
We offer free telephonic consultation. You can call our customer care number for free consultation.
Will I get refund if fish dies during transportation ?
Normally the chance of death on arrival are 5% only. Before sending, the fishes are kept isolated, treated to stay longer periods in transportation. You can claim for 100 percent of the cost of dead fish if death happens on arrival. Refer Refund Policy for more details
Can I get any references/customers reviews before placing order ?
Please visit our Customer Reviews section to check what our customers are saying about us.
When will I get the item after placing the order ?
Orders consisting of Plants and accessories order will be shipped in the next working day after placing order.
Orders consisting of fishes will be dispatched after 3-4 working days after placing order.
For exact reaching dates please check with our customer care. All orders placed after friday till Sunday, will be shipped on priority on First-come, First-served (FCFS), starting from next Monday onwards.
What if I need to cancel my order after making the payment ?
You can cancel the order anytime before we dispatch your order.
After dispatch, we don't take cancellation request since the order consist of live aquarium plants and fishes
When will my refund request be processed ?
Your refund request will be processed within the next 3-4 working days of your request.
Can I purchase coming directly to your fish farm ?
We are don't have any onsite sales. All items are shipped to your respective locations.
Can get any fish which is not mentioned in your website.?
Currently, we have stock of the fishes we are breeding and they are mentioned in the website. Do check periodically to find new/updated stocks.
General
Customer Reviews
Testimonials
all plants were in good condition, except water lettuce, not even one was healthy, i doubt if they will even survive, disappointed with this one.
KVSK
I ordered 50 guppies and a sucker fish through bunnycart. I feel very pleased with the supply and customer support provided by them. I live thousands of mile away from the location where they breed the fishes but still due to nice packaging and support, none of the fishes died during travel and I feel elated in recommend them to those within my circle who are passionate about their fishes and other pets. Good work, bunnycart!! Kudos to you!!
Rakesh Behari Mathur, Jaipur, Rajasthan
mathurpulkit25@mail.com
RAKESH BEHARI MATHUR
I ordered aqarium plants from bunnycart..product reached in time..and are in well condition.
But the sad part is that they dont supply fishes to odisha..where max people go for live aqarium..
I will recommend bunnycart to start service in odisha,WB,Jharkhand.
I wish the team all the best.
Regards
Capt.Abinash Swain
7978286685
Abinash swain
I got plants in 3 days in excellent condition but size of plant is very small it's around 3inches
More
i did ordered plants to be delivered to Gurgaon. order#19746. Am so happy to see the consignment reached today with all the plants healthy and properly packed. This is instead of Gurgaon going at 44- 45 c temperatures in the day time. Have already planted them to my tank and look forward for doing more business with Bunnycart team. Excellent service and thanks once again.
Arun Kamath
Will definitely purchase again..........
P.R.BOMIN JEBASINGH, Nagarcoil, Tamil Nadu
bjsrockz@gmail.com