Bunnycart is committed to sending every shipment with a 100% Live Arrival Guarantee. It means we ensure that the shipment will reach in live and healthy state. In a rare case of getting dead livestock on arrival, or if the shipment has some unruly issues, we will compensate for the trouble caused by offering a refund. However, our Live Arrival Guarantee does not go beyond the day of arrival.
At Bunnycart, we understand that livestock (plants and fish) undergo huge shipping stress. To reduce it, we perform a practical quarantine that ensures they reach customers in a healthy condition. We ship multiple packages every day and boast a high success rate. To err is human; therefore, we have come up with our Live Arrival Guarantee to resolve shipping-related issues.
Once our shipment has been introduced into your aquarium, it will no longer be covered by our guarantee. We can only guarantee our livestock, not your aquarium conditions.
Live Arrival Guarantee gets void if you miss the first delivery attempt. We provide tracking details, and it is the customer's responsibility to not miss or delay delivery even by a day, especially in the case of livestock.
You must provide the correct shipping information, failing which the shipment may reach a different place, and the livestock may die due to excessive shipping stress. In this case, the Live Arrival Guarantee is cancelled.
Submitting your claim
Send us at least 2 clear photos of dead livestock in their original, unopened, and sealed transparent packing.
Provide photos and the details regarding your order within 24 hours
If we missed sending any of the items you have ordered, let us know along with a clear picture of the unopened package, including the packing slip.
Any extras, if sent along with shipment, are not covered under guarantee.
Offers on Claims
Our customer service team will access your email claim and get back to you as soon as possible.
A refund will be made back on the method of payment used while placing the order.
Return Policy
We do not accept returns for livestock, plant, or perishable items.
What we cannot guarantee
We ensure that livestock will be live at arrival but cannot guarantee that you continue having success with them.
We do not guarantee livestock beyond the day of arrival.
Customers are expected to research the compatibility of tank mates. It is not our responsibility. Although our plants are clean and pesticide-free, we cannot guarantee them to be 100% pest-free due to their nature. We recommend that customers rinse the plants and quarantine them before introducing them to their aquarium. However, tissue culture plants will be 100% free from algae and pests.
We are not responsible for your tank's condition; therefore, we advise quarantining the livestock (plants, fish, shrimp, etc.) before using.
Customer Reviews
Testimonials
Very good service and I am very thankful to solve my problem. the executives are very polite I suggest other to buy products this site................Thank You Bunnycart
Dheeraj
This is the best and reliable online shop for aquatic plants that I know. The packing I received was simply mind blowing, even the smallest details were taken care. the materials used for packing and the ice pack was also provided to keep the plants from damages was highly professional. This is a boon to aquarium hobbyist. Thanks once again
Thirumal
I have been a customer since 2 months, placed 2 orders - both were delivered on time. Cheap pricing, awesome quality!
Shashwat Saraswati
not a single plant died
Kaustav
At first, I was little skeptical about ordering water plants online, but took a leap of faith and landed on the bouncy bunny. I usually don't write reviews but bunnycart's service is good. The plants were nicely packed and healthy. Have ordered another lot from them, thinking of ordering guppies too once I've cycled the tank.
Devbrath
I am fully satisfied with the condition of the aquatic plants I ordered. The packaging was excellent. Moreover my call to the customer care section was attended promptly and the response was very helpful.
