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Refund & Cancellation Policy

We normally have only 5% chance of death during shipping.

All claims/death/missing on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.

Report immediately through by raise the ticket with the below details.

  • Order No:
  • No of fish/aquatic plants/item defective/missing items.
  • Photo of dead fish before opening the package/damaged Aquatic Plants/incase of missing items, photos of the whole items received
  • Short explanation.

Bunnycart would bear 100% of the cost of the fishes died/damaged Aquatic Plants/missing items.

Shipping charges if collected won't be considered for refund.

No claim request will be entertained after 24 hrs of receipt of items.

Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.

Customer Reviews

Testimonials

Good condition delivery and plants so fresh i am very happy

Shubhashis Banerjee

Hi readers, I am residing in Bangalore, Last week i.e on 06-05-2015 Wednesady, I had ordered for home delivery of 26 fishes, 4 plants and 3 fish foods from bunnycart store . On 10-05-2015 i.e on Sunday by 09:15pm sharp i received the parcel with live fishes and plants. For my surprise all the 26 fishes and 4 plants were live in active and healthy condition. Great and very good packing with necessary oxygen level for transportation. Bunnycart is good online store with all varieties of aquatic products and has a good customer care support with highly skilled and talented persons for answering all the questions regarding aquatic products and transportation. Also has a good home delivery services in Bangalore City. Overall bunnycart is the best online stores in India for buying good aquatic products with reasonable prices when compared with other stores.

Rasi Mohammed

I've recently ordered few plants and they were all delivered in great condition, . Other than that great service overall ! Please bring in more variety and expand live fish shipping to other cities too!

Saravanakumar

Happy to purchase. Took delivery at Hyderabad- kachiguda. Nil mortality rate. Kalyan Kumar, Hyderabad (Mob: 9848121450)

Kalyan

It was an awesome experience. My local vendors do not have so may variety of fishes, plants etc. I ordered around 50 fishes from Delhi. I received them in very good condition. Overall it was hassle-free and still only two fishes have died rest all are fine which proves that excellent quality o f the fishes are supplied. Hats off to Team Bunnycart.

SRIVASTAVA SHASHANK

I am Happy to aquarium plants good plants good bunnycart

Rohit

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